Question 1

How long does delivery take for the Canlab® machine?

Accepted Answer

Machines ship within 48 hours of order confirmation and arrive 24 hours after dispatch. You'll receive tracking as soon as your order leaves our facility.

Question 2

How fast do consumables (cans and lids) ship?

Accepted Answer

Cans and lids ship within 48 hours and arrive 24 hours after dispatch.

Question 3

Do you ship outside Ireland?

Accepted Answer

Yes. We ship machines and consumables outside Ireland. Delivery times and rates vary by destination — contact us for a quote before ordering.

Question 4

Is there free shipping?

Accepted Answer

Shipping is charged on every order unless a free shipping offer or promotion is running. Any active offer will be shown at checkout or on our site.

Question 5

What warranty comes with the Canlab® machine?

Accepted Answer

Every Canlab® machine is backed by a 12-month warranty covering manufacturing defects in materials and workmanship. The warranty begins on the delivery date and includes parts and labour for covered repairs.

Question 6

What does the warranty cover?

Accepted Answer

The warranty covers the seaming head, motor, touchscreen controller, and structural components against defects under normal use. It does not cover damage from misuse, unauthorised modifications, or consumables not supplied by Canlab®.

Question 7

How do I make a warranty claim?

Accepted Answer

Email info@canlab.ie with your order number and a description of the issue. Our support team responds within one working day and arranges repair or replacement. We cover return shipping for confirmed warranty claims within Ireland.

Question 8

What support is included after purchase?

Accepted Answer

Every machine includes a setup session, barista training, and ongoing access to our support team by phone and email. Replacement parts and consumables remain available for the full life of the machine.

Question 9

What beverages can I can with the Canlab® machine?

Accepted Answer

The machine is designed for cold-fill beverages: cold brew, iced coffee, matcha, bubble tea, smoothies, kombucha, cold-pressed juice, and still or lightly carbonated drinks. It is not designed for hot-fill or pressurised dairy.

Question 10

How do I switch between 250ml, 330ml and 500ml cans?

Accepted Answer

Switching can sizes takes under two minutes and requires no tools. The machine's automatic cup-size recognition detects the new size, and the seaming head adjusts automatically — just change the can and lid.

Question 11

How many cans can I seal per minute?

Accepted Answer

The Canlab® machine seals up to 30 cans per minute with one-button operation. In typical café service, most operators run 15–20 cans per minute comfortably.

Question 12

How do I keep the seal airtight every time?

Accepted Answer

Keep the seaming head clean and dry, use only Canlab®-supplied lids matched to your can diameter (55mm or 65mm), and ensure cans are filled to the correct level. Wipe the rim before placing the lid to prevent residue interfering with the seam.

Question 13

What daily maintenance is required?

Accepted Answer

Wipe the seaming head and fill area clean after each session, and run a quick rinse cycle at the end of the day. No deep cleaning or specialist tools are needed day-to-day — the machine is designed for minimal maintenance in a busy café.

Question 14

Can I use my own labels on the cans?

Accepted Answer

Yes. The smooth PET can surface takes any waterproof, fridge-safe label or sleeve of your own, so you can apply your own branding to each can.

Frequently asked questions

Shipping & Delivery

Warranty & Support

Usage & Tips

Still have questions?