Informativa sui rimborsi
Store Name: Canlab
Email: Info@canlab
Phone: +353 83 869 2863
Billing Address:
67B Heather Road, Sandyford
Dublin 18, Dublin, D18 TCP7,
Ireland
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unused and unworn
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In its original packaging
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With proof of purchase (receipt or order confirmation)
To start a return, please contact us at info@craftcup.ie.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods
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Personal care or hygiene products
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Gift cards
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Sale or discounted items (unless faulty)
If you have questions about a specific item, please contact us before purchasing.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
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The item is defective
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The item is damaged
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You received the wrong item
We will evaluate the issue and make it right as quickly as possible.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is approved, you can place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved or not.
If approved, your refund will be automatically processed back to your original payment method within 5–10 business days.
Please note:
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Shipping costs are non-refundable
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Your bank or credit card provider may take additional time to process the refund
Contact Us
If you have any questions about our refund or return policy, please contact us at:
📧 info@craftcup.ie
📞 +353 83 869 2863